Loading...

PEUGEOT OPEN EUROPE & YOU

What is Temporary Transit?

Temporary Transit is a highly beneficial tax and customs free car rental provision that allows anyone residing outside EU territory to rent and operate a new vehicle during their stay in Europe without paying from customs duties and VAT.

Temporary transit enables you to register your vehicle in France and circulate freely throughout Europe.

What are the benefits of TT?

For your next travel in Europe, there is a better choice than renting: a Peugeot in temporary transit!

You travel as you like throughout Europe in a new car which belongs to you and with the following advantages of the temporary transit offer:

  • A new Peugeot of your choice, tax-free
  • Unlimited mileage
  • Comprehensive insurance with no excess
  • 24/7 Assistance
  • Vehicle pick-up and drop-off  in more than 35 centers in 8 countries of Europe.

A multi-risk insurance policy irrespective of percentage covering:

  • Driver civil liability
  • Vehicle fire damage
  • Theft (requires police report)
  • Glass damage
  • All accident-related damages to the vehicle, including acts of vandalism (requires police report)
  • Legal fees
  • Driver warranty
  • Towing of the vehicle 

24/7 Roadside Assistance for:

  • Breakdowns and accidents
  • Vehicle theft, attempted theft or vandalism
  • Finding emergency solutions to enable you to continue your trip

 A broadbased European presence

  • 36 pick-up and drop-off centers, including 21 in France and 15 throughout Europe.

Who can benefit from Peugeot Open Europe contract ?

  • Your main residence is outside the European Union or in the French overseas departments and territories?
  • You will be staying less than 175 days over a period of twelve consecutive months in a European Union member country?
  • You are not engaged in any remunerated activity in a European Union member country?

Whatever your nationality, you can benefit from our duty-free Peugeot Open Europe offer!

Don't forget, you must be 18 years or over and have a permanent driver’s license that is both valid and recognized in the countries to which you plan to travel (international driver’s license). 

BEFORE YOUR RESERVATION

How do I reserve a PEUGEOT OPEN EUROPE vehicle?

If you live in a country which is eligible to the online booking, you can directly make your booking through the website www.peugeot-openeurope.com

Alternatively, you can request a quote on the site www.peugeot-openeurope.com under the category "Your online quote", your application will be forwarded to the Peugeot Open Europe representative from your country who will contact you as soon as possible.

You will be asked to sign an order form containing all the information necessary for your reservation (type of vehicle, any accessories, dates and places of delivery and return, flight details for airport deliveries, etc.) and to supply the following documents:

  • passport (or identity card for French overseas departments/territories)
  • holiday certificate stating holiday dates
  • certificate of residence (for French nationals)

How far in advance should I reserve a car?

Because of administrative procedures, reservations must be made at least 4 weeks before the delivery date of the car.

What is the delay for a quote?

Your business agent will answer to your quote request as soon as possible (usually within 48 hours).

You can get in touch also directly with him by email or telephone.

How much does the delivery and return of my vehicle cost?

- In France the delivery and return of the vehicle is free (as well for Geneva and San Sebastian)
- In the rest of Europe, fees vary according to the country.

On the other hand, once the order is placed, if you wish to change the delivery or return site, please call customer service at least 4 working days before the end of your contract.

In France: 01 56 47 61 61

Outside of France: +33 1 56 47 61 61

Open from Monday to Friday between 8am and 4.30pm (except French bank holidays)

Which payment methods are accepted (valid for countries where direct reservation via our websit) are accepted?

For the online booking, you can pay with a Visa, a Mastercard, a blue card or American Express.

If you order through your Peugeot Open Europe representative in your country, please ask him the method payment which is accepted.

 

DURING THE RESERVATION

Can I choose the color of my car?

It is not possible to choose the color of the car. We can’t guarantee it.

Will the vehicle be delivered with a safety kit (jacket, jack, etc.)?

All vehicles delivered in France will contain a roadside safety kit.

Are vehicle accessories charged to me (snow tires, baby seats, bicycle racks, etc.)?

You may add accessories when making your order. Accessories will be billed separately at prices based upon the vehicle selected. Accessory orders must be included in the reservation and order forms and may not be made after vehicle delivery.

In winter, does vehicles comes with snow tires?

The chains we offer are snow-tire chains that are easily and quickly mounted without having to move the vehicle.

The original tires mounted on factory-issued Peugeot brand vehicles are deemed multi-purpose.  This means they are suited for differing driving conditions excluding however extreme conditions involving the presence of large amounts of snow and/or water on pavement.

Peugeot Open Europe cannot mount specialty tires such as "snow" or "contact" tires on its vehicles.

If you decide to equip your vehicle with special tires, you can do it at your expense and you will have to return the car with the original tires.

Important Note:

Customers are responsible for consulting officials in each country in which they will be traveling about any and all roadway accessory requirements. Peugeot Sodexa may not be held liable for the provision of such accessories.

 

Does the vehicle have to be returned with its original tires?

Yes, the vehicle must be returned in the same condition it was delivered in. Although it is possible to keep accessories, the original tires must also be returned.

 

AFTER YOUR RESERVATION

What are the documents you must furnish to pick up your car?

To take possession of your PEUGEOT OPEN EUROPE vehicle, you must furnish the following documents:

  • Your Peugeot Open Europe contract
  • Your driving license
  • Your valid passport

How is the vehicle delivered?

We will be waiting for you at the time and place chosen for your delivery, as indicated on your order form and after contacting your delivery center a minimum of 4 business days before your arrival.

Note: For appointments without flight information, we will wait for you a maximum of 30 minutes after the appointed time. In case of a flight change or appointment time change, it is imperative to inform your delivery center.

 

Who can pick up the vehicle?

Only the contract holder (his/her name is written on the vehicle registration certificate) or his/her spouse or partner carrying a proxy form, can take delivery of the vehicle.

Only a legal spouse or de facto (spouse or partner) may benefit from a proxy established and signed by the contractor. A partner must provide a certificate of cohabitation.

 

Will Peugeot deliver my vehicle to me at my hotel?

Peugeot Open Europe will only provide vehicles for pickup at the Centers listed on our website. All vehicles are supplied at airports or train stations per customer travel arrangements.

See the delivery center here

How do I return the vehicle?

You must schedule a delivery date with your Drop-Off Center at least 4 business days in advance. Vehicles must be returned to a Peugeot Open Europe Center (see the list and directions in Delivery and Drop-off section of our website). Any expenses incurred as a result of drop-offs at any other location will be billed to you.

Warning:

- You are expected to return your vehicle within 30 minutes of the time you have indicated to your drop-off center.

- Vehicles must be returned to the location specified in your contract. If you return your vehicle to another location than the one specified, charges will be billed to you.

How do I find a map of my delivery/drop-off location?

To obtain maps of the pickup and drop-off locations of your vehicle, visit the website www.peugeot.openeurope.com section “Centers”.

 

How can I know if my payment has been accepted?

Concerning exclusively the online booking, you will receive a confirmation email on your mailbox you gave during the booking with the process to finish your booking.

In case of payment failure, you booking request will appear on your booking records in your customer account. You will have a 48 hours period to pay it. Otherwise your booking will be automatically cancelled.

Can I cancel my order after the payment?

In order to cancel your booking, please send a request to poe-18@peugeot.com

For an online booking, no charge will be paid if your cancellation is requested 14 working days after your booking. A form model of retraction is available on the web site in the section "Retraction" situated in the footer.

You will be charged of 50€ for any cancellation requested more than 21 days before the delivery date of your vehicle

You will be charged of 300 € for any cancellation requested less than 21 days before the delivery date of your vehicle

You will be charged of 800 € if the vehicle is registered at your name.

You will then be refunded the difference on your credit card promptly.

How do I know if my order is finalized?

When your order is completed you will receive a confirmation email informing you that your order and your documents have been validated.

You can also see the status of your order in "my account my orders" enter "contracted".

 

DURING THE CONTRACT

Who can drive the vehicle?

Those who can drive the vehicle are:

- The contract holder (his/her name is written on the vehicle registration certificate)
- The spouse, descendants, direct ascendants of the contract holder provided that they fulfill the same conditions of obtaining temporary transit registration as the contract holder.

Important:

It is impossible to add or change a name on the vehicle registration certificate or on the international automobile insurance card.

Remark:

To drive in Europe, it is necessary to be at least 18 and possess a valid and definitive driver's license and valid in the countries traveling in.

 

How can I prolong my contract?

Phone CUSTOMER SERVICE at least 4 working days before the end of your contract. This service is available Monday to Friday (except French holidays) from 9 am to 5 pm:

- In France: 01 56 47 61 61

- Outside of France: +33 1 56 47 61 61

Note: The contract cannot be extended beyond the end of the validity date on the vehicle registration certificate.

 

Can I return my vehicle in advance?

If you are returning the vehicle in advance

Cumulative conditions must be met in order to receive a partial refund for the "unused portion" of the contract:

 - The advance return have to be at least 7 days prior the expiration date of the initial contract.

- The minimum length of initial contract is 30 days.

In cases of the contract extension, the contract will not be reimbursed if you return the vehicle before the end date of the extension.

You must send a written request for partial reimbursed to the local representative who sold you the contract.

How can I change the place of return?

Phone CUSTOMER SERVICE at least 4 working days before the end of your contract. This service is available Monday to Friday (except French bank holidays) from 9am to 5pm:

- In France: 01 56 47 61 61

- Outside of France: +33 1 56 47 61 61

CUSTOMER SERVICE, at your request, could send you a map of the new site chosen by e-mail or by fax. This map is also available on our Internet site www.peugeot-openeurope.com under the category Delivery & Return.

Important: For sites outside of France (except Geneva), this change will entail a supplementary cost payable by credit card to CUSTOMER SERVICE.

What happens if I travel in a country not covered by the insurance?

If you decide to travel in a country not covered by the insurance/the assistance, your civil & penal liability is engaged and you will have to pay for all the costs linked to the damages or to the breakdown. No territorial extension is possible concerning the insurance contract.

You will find a list of the covered country: Offer/Insurance & Assistance

 

END OF THE CONTRACT

Can I buy my car?

You can purchase the TT vehicle; a great deal for yourself, a friend or family member which takes into account the duration of use under the Temporary Transit agreement. Contact the PEUGEOT OPEN EUROPE TT purchasing service directly at least 15 days before the end of your contract, Monday to Friday (except French bank holidays) from 9am to 5pm only:

Your direct contacts:

* William COURTIN
Tel. in France: 01 56 47 22 55
Tel. outside of France: +33 (1) 56 47 22 55

E-mail: infos-tt-rachat@peugeot.com

 

 

At the end of the contract, do accessories belong to me?

All accessories offered must be licensed by Peugeot Automobiles.

We are prohibited from supplying accessories outside the Peugeot Network.

All accessories are the property of the customer who may opt to keep them at the end of the contract.

What documents I have to return with the vehicle?

At the end of your contract you have to give at your drop off center:

-          The vehicle registration certificate or provisal registration certificate

-          The 2 keys to the vehicle

-          Any SD cars

-          The vehicle maintenance booklet

-          The insurance certificate

-          The safety kit : safety vest and triangle

Our agent will ask you to sign a double copy of the vehicle receipt (French-English) stating the vehicle’s mileage and any returned or missing items. You will keep a copy of this document.
Important: All non-returned items will be billed to you and debited from your bank account, even in the event of theft.

 

INSURANCE & ASSISTANCE

What do I do in case of an incident (breakdown, theft, attempted theft, accident)...?

Step 1: fill in the necessary documents

- In case of an accident: draw up an accident report with the parties involved
- In case of attempted theft or act of vandalism: make a detailed declaration and lodge an official complaint with the police
- In case of theft: make a detailed declaration and lodge an official complaint with the police

Step 2: open an insurance file

- Send a copy by fax to PEUGEOT OPEN EUROPE - CUSTOMER SERVICE (01 56 47 61 61 in France) (+ 33 1 56 47 61 61 outside of France) or by email to contact-poe@mpsa.com
- Send the original by mail to PEUGEOT OPEN EUROPE – CUSTOMER SERVICE - 115, avenue de l’Arche – 92400 COURBEVOIE - FRANCE

Step 3: have the vehicle taken care of

- In case of an accident or attempted theft or act of vandalism that requires repairs: bring the vehicle to a Peugeot authorized repair garage.

Step 4: ask for a refund if necessary

- If the repairs are paid by the customer: send the original repair invoice by mail to PEUGEOT OPEN EUROPE – CUSTOMER SERVICE - 115, avenue de l’Arche – 92400 COURBEVOIE – France

Dial the green N°: 00 800 77 77 24 24 (international toll-free number) or the +33 1 47 89 24 24 (toll call) from countries that don’t accept international green numbers

What areas are covered by insurance?

The Peugeot Open Europe policy is valid all European countries, and is multi-risk irrespective of percentage coverage for:

-          Driver civil liability (including passengers being driven at no charge)

-          Vehicle fire damage

-          Theft (requires police report)

-          Glass damage

-          All accident-related damages to the vehicle, including acts of vandalism (requires police report)

-          Legal fees

-          Driver warranty

 

What maintenance does a TT vehicle need?

You will find the list of necessary periodic servicing in your vehicle’s maintenance notebook. These servicing costs are your responsibility.

Important:

The servicing must imperatively be done in a Peugeot authorized repair garage.

Caution:

It is highly recommended to verify the vehicle’s oil level, water level and tire pressure at least once every 1000 kilometers.

 


 

OTHER

I didn't find the answer to my question

If you haven't found the answer to your question, you can call the assistance on +33 (1) 56 47 61 61or go to the contact section of our website.

 

I want to contact the PSA Group

Peugeot Open Europe is part of PSA - Peugeot Citroën Group.

For more information: http://www.psa-peugeot-peugeot.com/

 

 

Continue shopping Compare

has been added to your wishlist.

Continue shopping My wishlists