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You are heading off to discover Europe with this buy back offer, with its abundance
of artwork, history, magnificent landscapes, different cultures,
gourmet specialties and varied traditions.
Peugeot Open Europe.
The holidays of your life.
Europe by Peugeot
A. On delivery
In order to ensure the vehicle delivery process goes as smoothly as possible,
you must schedule an appointment or provide us with your
flight details. You will be personally greeted at the appointed time
and place for delivery, as indicated on your purchase order.
NOTE: only the person holding title to the contract (whose name
features on the vehicle registration certificate) or his/her spouse bearing a
letter of authorization may take delivery of the vehicle.
Warning: for appointments where no flight information has
been provided, our representative will wait for no more than
30 minutes beyond the scheduled arrival time. Please contact
your delivery center for any change regarding your flight details
or the appointed time of delivery.
 YOU MUST PRESENT:
- Your passport (for French citizens living in French overseas
territories, the national identity card will be accepted)
- Your purchase order or voucher (original documents)
Before your departure or upon delivery, please provide your
PEUGEOT OPEN EUROPE country representative with any
address, landline telephone number, or email address we could
use to contact you during your stay in Europe.
WE WILL PROVIDE:
- Two keys for the vehicle*
- The “key code” transponder card *
- The vehicle registration certificate *
- The insurance certificate
(with excerpt of coverage policy) *
- International automobile insurance card *
- The basic user manual for your vehicle
- 2 CD-ROMs for all GPS-equipped vehicles*
- Itinerary to your return location
*Important note: all these items must be
returned with the vehicle.Any missing item
will be charged and debited from your
credit card.
YOU WILL ALSO FIND IN THE VEHICLE:
- A joint accident report
- The vehicle owner’s manual
- The French and international dealership booklets
- The vehicle maintenance service record.This maintenance and
warranty booklet has a label which constitutes the warranty
card for your vehicle.
Our agents will provide all the necessary explanations for these
documents and ensure the delivery of your vehicle.
ABOUT FUEL:
The vehicle is delivered with a supply of fuel ranging from 10 to
15 liters, depending on the car model.This quantity is above the
minimum that triggers the fuel alert and will allow you to drive
about 100 kilometers without any problems.
Warning: any expenses arising from using the wrong fuel,
from running out of gas or from using the
wrong lubricant will not be reimbursed
under any circumstances.
 The fuel to be
used is mentioned on your vehicle
registration certificate and inside the fuel
filler cap:“GO” (Diesel, Gas Oil) or “ES” gas (95 or 98 leadfree
petrol only).You should always use the types and brands
of lubricant recommended in the vehicle owner’s manual.
Important note: you will not be expected to return the
vehicle with a full tank.
B. Utilization
WHO MAY DRIVE THE VEHICLE?
In order to drive in Europe, you must be at least 18 years of age and
have a current, unrestricted driver’s license (not a learner’s permit)
that is valid for the countries in which you will be driving.
The following persons may drive the vehicle:
- The person holding the title to the contract (whose name
features on the vehicle registration certificate)
- His/Her spouse and his/her direct descendents and ascendents
if they meet all of the same conditions for obtaining temporary
registration for transit as required of the title holder
Important note: adding or changing any names on the vehicle
registration certificate or the international automobile
insurance card is not permitted.
VEHICLE SERVICING:
Important note: all servicing must be
performed by authorized
maintenance workshops belonging to
the Peugeot network.
• For all vehicles: at 10,000 kilometers or 6 months (whichever
occurs first).This warranty visit is provided free of charge on
presentation of the maintenance service record , you bear the
cost of the servicing consumables
• For vehicles with gasoline engines: at 30,000 km, 60,000 km, etc.
This is a paying service at your cost
• For vehicles with HDi diesel engines: at 20,000 km, 40,000 km, etc.
This is a paying service at your cost
Warning: in between servicing, we recommend you
check the oil level, water level, and tire pressure every
1,000 kilometers.
WORK UNDERWARRANTY:
Should there be a need to carry out work under warranty, the
operation must be performed at an official Peugeot garage upon
presentation of the maintenance book and the warranty sticker.
ELECTRONIC ANTI-THEFT SECURITY:
All vehicles are equipped with a system that blocks starting of
the vehicle.The system is deactivated by the ignition key when
the engine of the vehicle is started.
Important note: to have new keys made in case of loss
or theft, you must have the “key code” transponder
card provided at the time of delivery.
A FEW IMPORTANT RULES:
> Children: in Europe, the use of a restraint system, adapted to size
and weight, is mandatory for children under the age of 10 (approved child
restraint seat up to the age of 7 and booster seat from age 7 to 10).
> Total number of passengers in the vehicle:
the vehicle
registration certificate indicates the authorized maximum number
of passengers.You must comply with this stipulation for purposes of
insurance and civil liability.
Warning: children count for a full passenger place,
regardless of their age.
INTERNATIONAL DRIVING PERMIT:
> For driving anywhere within the European Union:
Nationals of any member country of the European Union with a
driving permit issued in the EU do not need an international driving
permit.This document could be mandatory for anyone from a
country outside the EU. Check with your national Automobile Club.
For driving outside the European Union:
Regardless of your nationality, the international driving permit is
recommended.
Important note: even if you have an international driving
permit, you must also have a valid current national driver’s
license.
USEFUL PRECAUTIONS:
Never leave the following in the vehicle:
- The vehicle registration certificate
- The international automobile insurance card
- The keys to the vehicle
- The “key code” transponder card
Always lock the vehicle. Never leave any valuable objects in the
vehicle.
Important note: luggage and personal belongings are
insured against theft and destruction in the vehicle, on
condition that the original purchase receipts are
presented. Please contact Peugeot
Open Europe to know the maximum reimbursed.
IN CASE OF BREAKDOWN,ACCIDENT,
ATTEMPTED THEFT OR THEFT:
Depending on the country in which you are located,
call PEUGEOT SODEXA ASSISTANCE
Toll free from a landline telephone in one of the following countries:
from a landline telephone in one of the following countries: Austria,
Belgium, Denmark, Finland, France, Germany, Ireland, Italy,
Liechtenstein, Luxembourg, Monaco, Norway, the Netherlands,
Portugal, San Marino, Spain, Sweden, Switzerland, and United Kingdom
(NB: charges apply when calling from a cell phone),
Charges are applicable in one of the
following countries:
in one of the
following countries: Andorra, Bulgaria, Cyprus, Croatia, the Czech
Republic, Estonia, Gibraltar, Greece, Hungary, Iceland, Macedonia,
Malta, Morocco, Poland, Romania, Slovakia, Slovenia,Tunisia, and Turkey.
C. Extension of the contract
WARNING: the contract may not be extended beyond the
expiration date of the vehicle registration certificate.
To extend the contract, you must carry out the following:
CONTACT PEUGEOT OPEN EUROPE – CUSTOMER CARE:
At least four (4) business days prior to the end of your contract call
CUSTOMER CARE.
PROVIDE THE FOLLOWING INFORMATION:
- The vehicle registration number
- The new date for the end of the contract
- Your credit card information: company (MasterCard,Visa,
American Express, Diners) – number – expiration date
- Your holiday mailing address so that we can send you your new
international automobile insurance card
PAYMENT FOR EXTENSION OF THE CONTRACT
BY CREDIT CARD:
WARNING: Please contact PEUGEOT OPEN
EUROPE to know the cost for extension
Warning: the amount for the extension must be paid
immediately by credit card. In case of failure to pay,
PEUGEOT OPEN EUROPE will refuse to establish
the new insurance certificate required for extension
of the contract. In this case, the customer will assume full
civil, property and legal liability for any incidents that may
occur. Damages to third parties and other vehicles will not
be covered.
In cases of contract extension, regardless of the
circumstances leading to the return in advance,
the contract will not be reimbursed.
D. Return
In order to ensure the vehicle return process goes as smoothly
as possible, you must schedule an appointment with your
return center at least four (4) business days before the
expiration of your contract.
IF YOU ARE RETURNING THE VEHICLE
TO THE DESIGNATED LOCATION:
At least four (4) business days before the expiration of
your contract, call the agent at the designated location in order to make an
appointment.
Warning: the agent will not wait for more than 30 minutes
at the return location beyond the time on which you have
agreed.
IF YOUWANT TO CHANGE THE LOCATION
FOR RETURNING THE VEHICLE:
Both of the following conditions must be met in order to receive
a partial refund for the “unused portion” of the contract.
CUSTOMER CARE will send you the map of the new site by fax
or e-mail upon request.This map is also available on the website.
www.peugeot-openeurope.com
Important note: for sites located outside France (except
Geneva), this change may result in an extra charge to be paid immediately by credit card by calling CUSTOMER CARE.
IF YOU ARE RETURNING THE VEHICLE IN ADVANCE:
Both of the following conditions must be met in order to receive
a partial refund for the “unused portion” of the contract:
- minimum length of initial contract: 30 days
- date of return: at least 7 days prior to the expiration date
of the initial contract
NOTE: In cases of contract extension, regardless of the circumstances
leading to the return in advance, the contract will not be reimbursed.
Request for partial refund on the “unused portion” of the
contract:
You must send a written request for partial reimbursement to the
local representative who sold you the contract.
Warning: regardless of the circumstances leading to
the return in advance, even in cases of force majeure,
a minimum amount equal to 17 days of the contract
will be retained and will not be reimbursed.
DOCUMENTS AND ITEMS TO BE RETURNED
WITH THE VEHICLE:
Upon the vehicle’s return, the following must be returned to us:
- The vehicle registration certificate
- The two keys to the vehicle
- The “key code” transponder card
- The vehicle inspection booklet
- The insurance certificate
- Both CD-ROMs for GPS-equipped vehicles
Important note: all these items must be returned with
the vehicle. Any missing items will be charged and debited
from your credit card.
Our agent will ask you to sign and give you a receipt on which you
have indicated the vehicle’s mileage. You will keep a bilingual
(French-English) copy of this document.
This document has two purposes:
- It serves as official proof that you have returned the vehicle
- It contains the list of the items returned with the vehicle
E. Vehicle repurchase option
At least ten (10) business days before the expiration of your
contract, from Monday through Friday (except French holidays), call PEUGEOT OPEN EUROPE.
F. Customer Care
If you wish to write to us:
PEUGEOT OPEN EUROPE – CUSTOMER CARE
115, avenue de l’Arche – BP 323
92402 COURBEVOIE CEDEX – FRANCE
E-mail : peugeot-openeurope@peugeot.com
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